Privacy Policy for Product Users

Last Updated Date: August 30, 2024

Introduction

Welcome! Liminex Inc. (doing business as GoGuardian and Pear Deck Learning) and its family of company Affiliates and products including Pear Deck, Inc. (“Pear Deck”), Snapwiz, Inc. (referred to throughout as “Pear Assessment”), Zorro Holdco, LLC (referred to throughout as “Pear Deck Tutor”), and Pear Practice (“Pear Practice”) (together, “Liminex”, “we”, “us”, “our”) is an educational technology company that provides K-12 schools and school districts with digital learning tools designed to supercharge the learning potential of every student. The privacy of each and every user matters deeply to us, and we strive for transparency in all of our data privacy practices—especially when it comes to identifying the information that we collect, use, share, and disclose, as well as how we help keep your information safe. We take our responsibility to protect your information very seriously. Please remember that we are always here to answer any questions you have, and we look forward to working with you for years to come. Capitalized terms used herein that are not expressly defined are as defined in our Product Terms of Service and End User License Agreement.

This Product Privacy Policy (“Product Privacy Policy”) explains how we collect, use, share, disclose, and protect information collected from and about our School customers that are using our Offering(s) and such School’s Authorized School Personnel. Our Offerings include the following:

GoGuardian Offerings

Pear Deck Offerings

Pear Assessment Offerings

Pear Deck Tutor Offerings

Pear Practice Offerings

This Product Privacy Policy does not apply to:

visitors and users of our general audience Website and their information (please see our Privacy Policy for Website visitors ("Website Privacy Policy")); or
organizations or third parties that we do not own or manage, or to individuals that we do not employ or manage. We encourage you to review the applicable third party privacy policies and terms of use before submitting any information through those sites or services.
Data submitted as a job applicant to Liminex and its Affiliates.

By using our Offerings, you, the school or school district (“School,” “you,” “your”), are declaring that you have read and understand this Product Privacy Policy. If you are acting on behalf of a School, you represent and warrant that you are at least eighteen (18) years old and have the authority, the right, and the capacity to legally bind the school and have read and understand this Product Privacy Policy. Our Combined Terms of Service and End User License Agreement ("EULA"), and as applicable to the extent your School is in the European Economic Area ("EEA"), our Data Protection Addendum ("DPA"), also apply to how we treat your information.

1. Information Provided Directly to Us through our Offerings

The information that we collect depends on the Offerings and features within those Offerings that a School uses. We collect some business information directly from a School (e.g., information collected when signing up to use our Offerings) or from Schools about their students or directly from the School’s students (e.g., browsing information) when we act as their service provider. We also collect some information automatically (e.g., Offerings usage information).

1.1 School and School Official Information

We collect the following information that we collectively label as “School Information”:

School Profile Information: When an official of a School ("School Official") initiates contact through our Website for the Offerings on behalf of his/her School, we collect that School Official’s contact information as well as information about his/her School relevant to purchasing and setting up our Offerings. This information includes the School Official's name, email address, and phone number, as well as the School’s name, address, billing address, number of devices, number of students, and network configuration. If the School Official creates an account for the Offerings, the School Official must also create a password.
Authorized School Personnel: In certain Offerings, following a School Official’s establishment of a School account, the School Official can use the Offerings to add additional School personnel such as other School Officials and teachers (together, "Authorized School Personnel") from their School and designate their appropriate permission levels in the Offerings. The School Official and/or Authorized School Personnel may provide such Personnel’s contact information such as email addresses and phone numbers. Certain Offerings require the School Official and/or their Authorized School Personnel to provide class enrollment information (e.g., class name and subject).
Support Requests: Authorized School Personnel can submit requests about the Offerings to our support center (e.g., our Support Center and our Help Center) through both our Offerings themselves and from our Website. When Authorized School Personnel submit support requests through these support centers, we receive these requests and associated contact information.
Additional Information About Authorized School Personnel: Depending on the Offerings and features selected by a School, the Offerings can collect additional information about Authorized School Personnel, including chat messages and video conferencing between students and teachers using GoGuardian Teacher (including if Personnel participate in a chat function as part of a videoconference), GoGuardian-generated unique account identifiers, and other relevant unique identifiers (e.g., Google Classroom identifiers if School integrates Google Classroom with GoGuardian Teacher). This information may change if a School and/or Authorized School Personnel utilize new features and/or Offerings.

1.2 Personal Student Information for All Offerings

When addressing a specific Offering in this Product Privacy Policy, we may refer to the name of the entity and the Personal Student Information collected by such entity. Each school in the United States must comply with any legal requirements applicable to it, which may include, providing appropriate notice and/or obtaining parental consent. Schools located in countries outside of the United States must also obtain and provide appropriate consent from parents and/or guardians of students or as otherwise required by applicable law. We only collect Personal Student Information where Schools have provided consent required by applicable law, including the Children’s Online Privacy Protection Act (“COPPA”). The Personal Student Information collected may change if a School utilizes new features or Offerings.

1.3 COPPA Safe Harbor

Protecting children’s and student’s privacy is especially important to us. We participate in the iKeepSafe Safe Harbor program. We have been granted the iKeepSafe COPPA Safe Harbor seal signifying that GoGuardian’s Website as well as the software that runs the Website and the GoGuardian Offerings (GoGuardian Admin, GoGuardian Teacher, and GoGuardian Beacon) have been reviewed and approved for having policies and practices surrounding the collection, use, maintenance and disclosure of personal information from children consistent with the iKeepSafe COPPA Safe Harbor program guidelines. COPPA protects the online privacy of children under the age of 13; below is an email for iKeepSafe Safe Harbor program:

Email: privacy@ikeepsafe.org

1.4 GoGuardian Personal Student Information

This section applies to the GoGuardian Offerings only. In providing our GoGuardian Offerings to Schools, we collect information that may, alone or in combination with other available information, be reasonably used to identify a current or former student enrolled in a K-12 School (“Personal Student Information”). GoGuardian only collects Personal Student Information on school-managed devices and/or accounts where a School has already registered with GoGuardian and chosen to use GoGuardian Offerings and where such Schools have consented as set forth above. The Personal Student Information collected by our GoGuardian Offerings on behalf of a School depends on the particular GoGuardian Offerings and features selected by a School and the particular settings enabled or disabled by the School. Pursuant to such selections, the Personal Student Information that we collect includes:

Student’s School-Managed Account Information and Association Information: GoGuardian’s Offerings collect a students’ Google or Microsoft School-managed account information: student’s name, email address, Google Profile ID and Google Image URL (for school-managed Google accounts), Microsoft Profile ID (for school-managed Microsoft accounts), and organizational unit as well as device identifiers necessary to associate a student with a certain device and settings. Additionally, GoGuardian Offerings may also need to associate a student with a particular teacher’s classroom by using a Google classroom identifier or other identifier.
Activity Information: Depending on a School’s currently selected GoGuardian Offerings, features, integrations and settings, GoGuardian may collect additional information from or about school-managed accounts or devices and online activity, including chats (within GoGuardian Teacher), video conferencing recordings (including audio and videos of participating Students and chats included in a video conference) (within GoGuardian Teacher), a student’s browsing history, IP address, online content, screenshots, and key percentage variance ((but not the actual inputs or sequence of inputs) to identify patterns like gaming).
Grade, Attendance, and Assignment Information: Depending on a School’s currently selected GoGuardian Offerings, features, integrations, and settings, GoGuardian may also receive grade, attendance, and assignment information.
Location Information: Using GoGuardian Admin, a School can collect the geographic location of devices for the purpose of locating and recovering its devices. GoGuardian Offerings can collect IP addresses while GoGuardian Offerings are active, no precise geographic login locations of mobile phones can be accessed or stored by GoGuardian.
Integration Information: If your School chooses to integrate GoGuardian Offerings with other Integration Offerings (e.g., integrate with other School software with GoGuardian Offerings), then we will collect the information necessary to integrate and perform our Offerings, including unique identifiers (e.g., Google classroom identifier to connect a student to his/her classroom if your School integrates Google Classroom with GoGuardian Teacher) and other information (e.g., Parent/Guardian Information if your School integrates GoGuardian Offerings with the Parent/Guardian Information from Classlink or Clever).

1.5 Pear Deck Personal Student Information

This section applies to the Pear Deck Offerings only. The Personal Student Information collected by the Pear Deck Offerings on behalf of a School depends on the particular features selected by a School and the particular settings enabled or disabled by the School. Pursuant to such selections, the Personal Student Information that we collect includes:

Student’s School-Managed Account Information and Association Information: For students who log into Pear Deck with a School-Managed Account, we collect student’s name, email address, the school-managed account ID (for example the Google ID or Microsoft ID), as well as identifiers and associated information necessary to associate a student with a certain device, account, presentation, teacher, and/or school. When a student joins a session with a code in anonymous mode, we do not collect student name or email address to join such session.
Activity Information: We collect additional information about the student’s activity within a presentation, including engagement with and any student content generated in the session. This may include free text, multiple choice answers, drawings, or presentation URLs.
Device and Usage Information: We collect general device and usage information such as IP address, device identifier, operating system, browser type, non-precise geographic location (e.g. zip code and city), technical information about your device, system and app software, and peripherals, and date and time stamps associated with login.
Integration Information: If your School chooses to integrate Pear Deck Offerings with other Integration Offerings (e.g., integrate with other School software with Pear Deck), then we will collect the information necessary to integrate and perform our Offerings, including unique identifiers (e.g., Google classroom identifier to connect a student to his/her classroom if your School integrates Google Classroom with Pear Deck).

1.6 Pear Assessment Personal Student Information

This section applies to the Pear Assessment Offerings only. The Personal Student Information collected by the Pear Assessment Offerings on behalf of a School depends on the particular features selected by a School and the particular settings enabled or disabled by the School. Pursuant to such selections, the Personal Student Information that we collect includes:

Student’s School-Managed Account Information and Association Information: The Pear Assessment Offerings may collect a student’s name, email address, student ID, Pear Assessment user name.
Activity Information: We may collect additional information, from or about any activity when a user is logged on, including audio recordings and images taken in an assessment.
Demographic Information: We may collect student demographic information, including gender, date of birth, English language learner status, individualized education plan status, and free and reduced lunch status).‍
Assessment Information: We collect student assessment responses, student assessment scores, and teacher feedback.‍
Device and Usage Information: We collect general device and usage information such as IP address, browser type, time on task (the length of time a student spends on a question), browser lock (if students try to leave a browser), and user interaction.‍
Integration Information: If your School chooses to integrate Pear Assessment Offerings with other Integration Offerings (e.g., integrate with other School software with Pear Assessment Offerings), we will collect the information necessary to facilitate such integration, including unique identifiers (e.g., SIS data for enterprise integration).

1.7 Pear Deck Tutor Personal Student Information

This section applies to the Pear Deck Tutor Offerings only. The Personal Student Information collected by the Pear Deck Tutor Offerings includes:

Student’s School-Managed Account Information and Association Information: Pear Deck Tutor’s Offerings collect a students’ full name, email address and password. Additionally, Pear Deck Tutor offerings may also need to associate a student with a particular teacher’s classroom by using a Google classroom identifier or other identifier.
Activity Information: Pear Deck Tutor may collect additional information, from or about any activity when a user is logged on including, chats, audio and video recording during virtual tutoring sessions, free text or drawings on the whiteboard during virtual tutoring sessions, and documents submitted to the Pear Deck Tutor Writing Lab.
Device and Usage Information: Pear Deck Tutor collects general device and usage information such as IP address, device identifier, operating system, browser type, non-precise geographic location, technical information about device and date and time stamps associated with logins.
Integration Information: If you school chooses to integrate Pear Deck Tutor Offerings with other Integration Offerings (e.g., integrate with other School software with Pear Deck Tutor Offerings), then we will collect the information necessary to integrate and perform our Offerings, including unique identifiers (e.g., SIS data for enterprise integration).

1.8 Pear Practice Personal Student Information

This section applies to the Pear Practice Offerings only. The Personal Student Information collected by the Pear Practice Offerings on behalf of a School depends on the particular features selected by a School and the particular settings enabled or disabled by the School. Pursuant to such selections, the Personal Student Information that we collect includes:

Student’s School-Managed Account Information and Association Information: For students who log into Pear Practice with a School-Managed Account, we collect student’s name, email address, the school-managed account ID (for example the Google ID or Microsoft ID), as well as identifiers and associated information necessary to associate a student with a certain device, account, session, teacher and/or school. When a student joins a session with a code in anonymous mode, we do not collect student name or email address to join such session.‍
Activity Information: We collect additional information about the student’s activity within a session, including engagement with and any student content generated in the session. This may include free text, multiple choice answers, drawings, or session URLs. ‍
Device and Usage Information: We collect general device and usage information such as IP address, device identifier, operating system, browser type, non-precise geographic location (e.g. zip code and city), technical information about your device, system and app software, and peripherals, and date and time stamps associated with login.‍
Integration Information: If your School chooses to integrate Pear Practice Offerings with other Integration Offerings (e.g., integrate with other School software with Pear Practice), then we will collect the information necessary to integrate and perform our Offerings, including unique identifiers (e.g., Google classroom identifier to connect a student to his/her classroom if your School integrates Google Classroom with Pear Practice).

1.9 Parent/Guardian Information

If a School chooses to utilize one of our Offerings’ guardian feature (such as to enable a School to send important automated notifications to a parent/guardian about his/her child for a GoGuardian Offering or to view assessment results in Pear Assessment), we will receive certain information about a student’s parent(s)/guardian(s). Specifically, depending on the guardian feature, we may receive a parent’s/guardian’s name, email address, and optionally phone number from the School. To learn whether your child’s School is using this guardian role or feature or how to update a child’s legal parent/guardian contact information, please contact your child’s School and follow the instructions below in the section below titled “Requests from Parents, Legal Guardians, Eligible Students, and Authorized School Personnel”.

If you are a parent or guardian and utilize a guardian feature (including the Parent App in GoGuardian and guardian feature in Pear Assessment), we collect: 1) your email address to confirm your authorization from the School to use the app and to determine the student associated with you and, once verified, enable the app; and 2) automatically collected information about your app activity set forth below.

2. Information We Automatically Collect through Our Offerings

Our Offerings automatically collect the following additional information that we label collectively as “School Log and Cookie Information”:

Analytics Information and Event Information: Our Offerings automatically collect information through analytics services providers, including IP address, Internet service provider (ISP), date and time stamp, browser language, browser type, amount of time spent on particular portions of our Offerings, and/or other general usage data. Similar to other software, we also collect event information regarding how users interact with our Offerings. For example, we collect information about how much time users spend on certain features of our Offerings.
Log Information: We also collect log information such as service diagnostics and technical logging information, which may include IP address, login times to our Offerings, usage times of our Offerings, browser type, and browser configuration.
Device Information: We collect information about the devices that log into our Offerings, including type of device, device settings, and operating system.‍
Cookies: We use Cookies in our Offerings for the purposes described in our Cookies Notice.

3. How We Use Information Collected Through Our Offerings

We use School Information and School Log and Cookie Information to:

set up and provide our Offerings;
analyze and improve our Offerings;
respond to a School’s and/or Authorized School Personnel’s requests and to provide related support;
administer and troubleshoot our Offerings;
send information to a School and Authorized School Personnel about how to use our Offerings and other important updates;
send email or text information or alerts as part of Offerings to a School and/or Authorized School Personnel;
notify a School and Authorized School Officials about new features or Offerings that may be of interest to them, and, similarly notify other Authorized School Personnel of new features or Products that may be of interest to them when residents of the United States or otherwise as permitted by law;
help prevent fraud and to enforce the legal terms that govern our Offerings;
to comply with applicable law and protect our and others’ rights, safety and property;
follow further instructions of a School; and
to determine general, non-identifying demographics like location (down to the city level), age range (e.g. 25-35), and equipment profiles (e.g. Chromebook with medium-size screen.

We do not sell School Information and School Log and Cookie Information or share it for cross context behavioral advertising (and have not done so in the past 12 months). If School or Authorized School Personnel opt in to receive text messages for certain GoGuardian Beacon alerts, text messaging originator opt-in data and consent information will not be shared with any third parties, other than third parties supporting our offerings.

In accordance with our contractual obligations, we use Personal Student Information and Parent/Guardian Information to:

Provide, improve and analyze our Offerings and for legitimate educational purposes of the School;
to send parents and guardians alerts and notices in the Parent App or otherwise provide information to parents and guardians consistent with the guardian feature;
enforce the legal terms that govern our Offerings;
comply with applicable law and protect our and others’ rights, safety and property; and
follow further instructions of a School.

At all times, Personal Student Information is the property of and under the control of a School, or as required by applicable law, Personal Student Information is the property of and under the control of the applicable eligible student, parent, or guardian.

We do not sell Personal Student Information. We do not use Personal Student Information to target advertisements or market to students or anyone else, to amass a profile about a K-12 educational student for a non-educational purpose, or for any purposes prohibited by the Family Educational and Privacy Rights Act (20 U.S.C. § 1232g; 34 CFR Part 99.3) ("FERPA"), California Business & Professions Code section 22584 (“SOPIPA”), and California Education Code section 49073.1. We will not use Personal Student Information for any purpose other than those required or specifically set forth in this Product Privacy Policy, our EULA, DPA, or any other agreement between a School and Liminex.

We will also use your Personal Student Information in accordance with applicable student privacy laws, including, as applicable, Connecticut's "Act Concerning Student Privacy".

If you are a Product User in the EEA or the United Kingdom ("UK"), please see the “Notice to EEA and Other Non-US Residents” section for more information about how we use information and the legal bases for collecting information.

4. How We Disclose Information Collected Through Our Offerings

We may disclose information in the following ways:

Affiliates: We provide access to or share your information with current or future family of Liminex companies including our Affiliates, such as Pear Deck Inc., Snapwiz, Inc., and Zorro Holdco, LLC.
Authorized School Personnel Access: Each School determines which Authorized School Personnel have access to the School’s account with Offerings and their permission levels.
Third Parties Supporting Our Offerings: We may share information with our service providers that assist us in performing business-related functions that support our Offerings. Information about third party service providers utilized by GoGuardian Offerings is available here. When we employ another company to perform a function of this nature, we provide them with the information that they need to perform their specific function. For example, we use hosting services (e.g., Google Cloud Platform) and customer service tools to help support our Offerings. For more information about Google’s privacy practices, please see the Google Privacy Policy.
With School Permission or at School Direction: We may disclose information, including Personal Student Information, to third parties pursuant to a School’s instruction or with a School’s permission. For example, if a School chooses to integrate our Offerings with another third party company’s products or services, then we will share information as instructed. With your permission, we may also share or disclose your name and other content through a testimonial video or quotation.
Protection of Liminex and Others: We may disclose certain of the information we collect (set forth above) if we believe in good faith that doing so is necessary or appropriate to (i) protect or defend the rights, safety, or property of Liminex or third parties, including to defend or enforce our Product Privacy Policy, EULA, or any other contractual arrangement; or (ii) to respond to claims that content violates the rights of third parties.
Legal Requirements: We may disclose certain information if we believe in good faith that doing so is necessary or appropriate to comply with any law enforcement, legal, or regulatory process, such as to respond to a warrant, subpoena, court order, or other applicable laws and regulations.
Business Transfer: We may disclose certain information we collect (set forth above), in connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. If such transfer is subject to additional mandatory restrictions under applicable laws, we will comply with such restrictions. The successor entity will be subject to all applicable federal and state laws, including student privacy laws. In connection with such a transaction, we will also work to ensure that the successor entity has a commitment to student privacy.
De-Identified Information: We may use, share, or disclose De-Identified information (as that term is defined in our EULA) for various purposes such as product development, research, and marketing, in compliance with relevant laws. For example, we may use aggregate, anonymous data to publish an e-Book on Schools’ most utilized online educational resources.

If you are a School or other Authorized School Personnel in the EEA or the UK, please see our Notice to EEA and Other Non-US Residents below.

5. How Long We Keep Information

We retain Personal Student Information as directed by the School:

School’s Request for Deletion or Transfer of Personal Student Information: We act upon a School’s documented instructions to delete Personal Student Information during and after all School licenses to the Offerings have expired, unless we are required to retain such information to comply with our legal obligations with law enforcement, resolve disputes, or enforce our agreements. Upon instruction to delete Personal Student Information, we will take reasonable efforts to delete and/or de-identify such information in a commercially reasonable amount of time under applicable laws. At the termination of all of the School’s licenses with us, we and the School may agree to transfer the School’s Personal Student Information back to the School. In that case, similar to deletion requests, we will act upon a School’s documented instruction to transfer the School’s Personal Student Information to the School and take reasonable efforts to transfer such information in a commercially reasonable amount of time under applicable laws, unless we are required to retain such information to comply with our legal obligations, or with law enforcement, resolve disputes, or enforce our agreements. For Schools in the EEA, Personal Student Information will be deleted and transferred/ported according to the terms of the DPA or other agreement between the School and us.
Video Conferencing Recordings: If a School enables the video conferencing feature in GoGuardian Teacher, audio and video recordings will be stored by GoGuardian for ninety (90) days. If a School enables the video conferencing feature in Pear Deck Tutor, audio and video recordings will be stored by Pear Deck Tutor for ninety (90) days after termination of its agreement with the customer.
Deactivated Accounts: We may consider a School’s account to be terminated 365 days after all of a School’s licenses expire without use, reactivation, or renewal by the School. At that time, if a School has not requested deletion of Personal Student Information, we will automatically de-identify and/or delete the School’s Personal Student Information within a commercially reasonable period of time as long as that information is not necessary to comply with our legal obligations, resolve disputes, or enforce our agreements. All Personal Student Information retained will remain subject to our Product Privacy Policy that was in effect at that time — even after the deactivation of an account or termination of a contract.

We generally retain information other than Personal Student Information for as long as it may be relevant to the purposes above or as required or permitted by law. We consider the nature and sensitivity of the information, the purposes for which we process the information, applicable legal requirements, and our legitimate interests in determining how long to retain information. The purposes for which we use information may dictate different retention periods for the same types of information. To dispose of any personal information, we may anonymize it, delete it or take other appropriate de-identifying steps. Please note that information may persist in copies made for backup and business continuity purposes for an additional period of time.

6. Your Rights and Choices About Information Collected Through Our Offerings

You have certain rights and choices with respect to your information as further described in this section.

Your choices about School Profile Information and School Log and Cookie Information:

Promotional Communications: You can decline promotional communications at the point information is requested for such purpose (e.g., by checking the relevant box) or, by following the unsubscribe instructions on communications sent to you. You can also contact us as described in the “How to Contact Us” section below.
Cookies and Analytics. You can opt out from certain cookie-related and analytics processing by following the instructions in our Cookie Notice below.

Privacy rights related to School Profile Information and School Log and Cookie Information:

Residents of certain jurisdictions have rights with respect to personal information, but, except as set forth below, these rights do not apply to business to business information (e.g., business contact, contract and business communications). In addition, these rights do not apply to personal information collected by Liminex when Liminex is acting as a service provider of a School (though we assist Schools in fulfilling requests that they receive). You can read more about any such applicable rights at our Privacy Policy for Website visitors. If you are acting on behalf of your School and would like to submit a data request, please follow the instructions described in the Section titled “School’s Request for Deletion or Transfer of Personal Student Information.” Similarly, if you are a parent, guardian, eligible student, or Authorized Personnel and would like to submit a data request to us, please follow the instructions described in the Section titled “Requests from Parents, Legal Guardians, Eligible Students, and Authorized School Personnel.”

With respect to School Profile Information and School Log and Cookie Information, residents of the EEA, UK, and California may request that we:

(1) provide access to and/or a copy of such information; (2) prevent the processing of that individual’s information for direct-marketing purposes (including any direct marketing processing based on profiling); (3) update an individual’s information which is out of date or incorrect; (4) delete certain information that we are holding about an individual; and (5) restrict the way that we process and disclose certain of the individual’s information. We will consider all requests and provide our response within the time period stated by applicable law. Please note, however, that certain information may be exempt from such requests in some circumstances, which may include if we need to continue processing an individual’s information for our legitimate interests or to comply with a legal obligation. We may request that an individual and/or School provide us with information necessary to confirm the individual’s identity before responding to your request. To exercise any of these rights, please contact us at privacy@goguardian.com. Authorized agents for California residents may submit requests at: https://www.goguardian.com/ccpa-requests. In addition to those rights, you may have the right to lodge a complaint with the relevant supervisory authority. However, we encourage the individual to contact us first, and we will do our very best to resolve the individual’s concern.
In addition, California residents may annually request a list of the third parties to which a company discloses “personal information” for such third parties’ marketing purposes and the types of information disclosed. However, we do not disclose personal information to third parties for such third parties’ direct marketing purposes.

Your choices about School Information (Except School Profile Information), Personal Student Information, and Parent/Guardian Information:

Cooperation with Schools. We will assist the School in facilitating requests relating to Authorized School Personnel Information and Personal Student Information pursuant to the School’s instruction as explained further in the “How Long We Keep Information" or in the “Your Rights and Choices About Information Collected Through Our Offerings” sections above.
Requests from Parents, Legal Guardians, Eligible Students, and Authorized School Personnel:

Review, Correction, and Deletion Requests.

If a parent, legal guardian, eligible student, or Authorized School Personnel wishes to request a review, correction, deletion of Personal Student Information or School Information, he/she should contact the appropriate School Official of his/her or his/her child’s School. We will cooperate with the School to fulfill requests pursuant to the School’s verification and instruction within a commercially reasonable amount of time and in compliance with relevant law.Parent App: If you are a user of the Parent App, you can review information about the choices you may have with respect to the personal information you provide through the Parent App in the “Your Rights and Choices” section of our Privacy Policy for Website Visitors.If you are Authorized School Personnel, please note that we may be required to maintain certain School Information if directed to do so by your School Official on behalf of your School employer or as needed by us to enforce our legal rights.Transfer Requests. Our Offerings allow Authorized School Personnel to download information on behalf of a parent, legal guardian, eligible student, or School Personnel. If our Offerings do not cover the scope of the transfer request, we will, following documented instructions from the School, honor the requests from the parent, legal guardian, eligible student, or Authorized School Personnel for the transfer of Personal Student Information or personal data of the Authorized School Personnel by utilizing the same guidelines as described above in “Review, Correction, and Deletion Requests” in compliance with and as required by relevant law.Transfer Requests for Student-Generated Content. California law requires website operators to transfer student-generated content to the student’s personal account when requested by an eligible student, parent, or guardian. The Offerings are not used as the primary platform for students to submit their own content. To the extent that students in California, or in other states with similar transfer laws, submit their content on the Offerings, the appropriate parent, guardian, or eligible student may submit a request to privacy@goguardian.com to transfer this information to him/her. Following verification of the requestor’s authorization to receive the information (which may require verification by the requestor’s School), we will provide the student-generated content that we have in a commercially reasonable amount of time in either a CSV or other mutually-agreeable format. Please note that we cannot guarantee retention of student-generated content.

7. How We Protect Your Information

We take the security and privacy of your School’s data very seriously. For these reasons, we have implemented various technical, administrative, and physical safeguards to protect your information, including specific training of our personnel authorized to access Personal Student Information and other information. These safeguards vary depending on the sensitivity of the information at issue.

We are committed to preventing unauthorized access to our systems and data, and will investigate any possible occurrence. In the event of a breach of Personal Student Information, we will comply with all relevant breach laws to assist the School or provide notification as required to you, a School, affected parents, legal guardians, eligible students, and regulators.

7.1 Additional Information for California Residents

If you are a California resident, California law requires us to provide you with some additional information. We collect the following categories of personal information: identifiers (such as name and email address); internet or other network information (how users interact with our Products); and other information that identifies or can be reasonably associated with you (such as your correspondence with us). We also collect information at the direction of Schools including education information, location information (about devices), and audio and visual information.

We use such information to

set up and provide our Offerings;
analyze and improve our Offerings;
respond to a School’s and/or Authorized School Personnel’s requests and to provide related support;
administer and troubleshoot our Offerings;
send information to a School and Authorized School Personnel about how to use our Offerings and other important updates;
notify a School and Authorized School Officials about new features or Offerings that may be of interest to them, and, similarly notify other Authorized School Personnel of new features or Products that may be of interest to them when residents of the United States or otherwise as permitted by law;
help prevent fraud and to enforce the legal terms that govern our Offerings;
to comply with applicable law and protect our and others’ rights, safety and property;
follow further instructions of a School

We retain such information as long as it is necessary to fulfill the purposes for which we collect it, unless a longer retention is required or permitted by law. We consider the nature and sensitivity of the information, the purposes for which we process the information, applicable legal requirements, and our legitimate interests in determining how long to retain information.

8. Notice to E.E.A. and Other Non-U.S. Residents

European Union (“EU”) data protection laws make a distinction between organizations that process personal data for their own purposes (known as "data controllers") and organizations that process personal data on behalf of other organizations (known as "data processors"). Depending on the particular circumstance, we and your School may act either as a data controller or a data processor of your personal data. The laws in some jurisdictions like the EU also require data controllers to share the legal ground that they rely upon to use or disclose personal information.

8.1 Liminex as a Data Controller vs. Data Processor

Liminex is considered the “processor” of School Information (except for School Profile Information), Personal Student Information and Parent/Guardian Information. We collect, use, share and disclose this information as a processor on behalf of and at the instruction of the School controller, pursuant to our EULA and, if applicable, DPA. If you have a question or complaint about how your personal data is handled, please contact your School.

We are considered the “controller” of School Profile Information and School Log and Cookie Information. We as the data controller collects, uses, shares, and discloses this information as described above in this Product Privacy Policy. We retain the personal data contained in this information for as long as necessary to provide you with Offerings, or for other important purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements.

Our legal grounds for using School Profile Information and School Log and Cookie Information are as follows:

Contractual Commitments: We use, share, and disclose information to honor our contractual commitments to a School.
Legal Compliance: We need to use, share, and disclose information in certain ways to comply with our legal obligations.
With Your Consent: Where required by law, and in some other cases, we use, share, or disclose information on the basis of consent.
Legitimate Interests: In many cases, we use, share, or disclose information on the ground that it furthers our legitimate business interests in ways that are not overridden by the interests or fundamental rights and freedoms of the affected individuals, such as customer service, analyzing and improving our business, promotional activities, providing security for our Offerings, preventing fraud, and managing legal issues.

8.2 Information Transfer To The United States

The Offerings are operated in the United States. If you are located outside of the United States, please be aware that any information that you provide to us will be transferred to and/or accessed within the United States. The recipients of information described in the relevant “How We Disclose Information Collected Through Our Offerings” sections above may be located in the United States. This information may be subject to United States law, including laws that may require disclosure of personal information to government authorities. Schools may export Personal Data to jurisdictions outside the European Economic Area on the basis of legal mechanisms approved by the European Commission and other relevant authorities for cross-border data transfers, such as Standard Contractual Clauses.

European Union-United States and Swiss-United States Data Privacy Frameworks: We have certified to the European Union-United States and Swiss-United States Data Privacy Framework (collectively, the “Framework”) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of “personal data” (as defined under the Framework principles) from applicable European Economic Area (“EEA”) countries and Switzerland, respectively. We have certified that we adhere to the Framework Principles with respect to personal data transferred under the Framework. To learn more about the Framework and view our certification, visit the U.S. Department of Commerce’s Framework list by clicking here. We may also protect personal data through other legally valid methods, including international and data transfer agreements.
As required under the Framework principles, when we receive personal data under the Framework and then transfer it to a third-party service provider acting as an agent on our behalf, we have certain liability under the Framework if both (i) the agent processes the information in a manner inconsistent with the Framework; and (ii) we are responsible for the event giving rise to the damage.
Choices of International Users: Some international users (including those whose information we collect under the Framework) of Offerings have certain legal rights to access certain information that we hold about them and to request its deletion. Please see the “Your Rights and Choices About Information Collected Through Our Offerings” section above for more information.

8.3 How to Contact Us and Dispute Resolution

How to Contact Us for Non-U.S. Residents: Individuals located outside the United States who have questions or concerns regarding our Product Privacy Policy or practices may direct a complaint in writing to Chief Privacy Officer, Liminex, Inc., 2030 East Maple Avenue, Suite 100, El Segundo, California 90245. Tel: 888-310-0410 Email: privacy@goguardian.com. Within a reasonable time of receiving the written complaint, we will review and address the complaint, as appropriate, and inform the individual of the results of such review and any steps taken to address the complaint.

Dispute Resolution for EEA and Swiss Residents: If you are a resident of the EU or Switzerland whose personal data is subject to the Framework, and you are dissatisfied with the manner in which we have addressed your concerns or we fail to respond to you within 45 days of your complaint, you may seek further assistance, at no cost to you, from our designated Data Privacy Framework independent recourse mechanism, the JAMS Data Privacy Framework Program, which you can learn more about by visiting https://www.jamsadr.com/eu-us-data-privacy-framework. Residents of the EU or Switzerland whose personal data is subject to the Framework may, in certain circumstances, elect to arbitrate unresolved complaints by invoking binding arbitration pursuant to the Framework’s Recourse, Enforcement and Liability Principle and Annex I of the Framework (see: https://www.dataprivacyframework.gov/s/article/How-to-Submit-a-Complaint-Relating-to-a-Participating-Organization-s-Compliance-with-the-DPF-Principles-dpf) but prior to initiating such arbitration, you must: (1) afford us the opportunity to resolve the issue; (2) seek assistance via our recourse mechanism above; and (3) contact the U.S. Department of Commerce (either directly or through the relevant Data Protection Authority) and afford the U.S. Department of Commerce time to attempt to resolve the issue. Each party shall be responsible for its own attorney’s fees. Please be advised that, pursuant to the Framework, the arbitrator(s) may only impose individual-specific, non-monetary, equitable relief necessary to remedy any violation of the Framework Principles with respect to the individual. We are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).

For Australian residents: If you are located in Australia, and are dissatisfied with the way we have handled a privacy issue, you may contact the Office of the Australian Information Commissioner for more information www.oaic.gov.au.

For Singapore residents: If you are located in Singapore, and are dissatisfied with the way we have handled a privacy issue, you may contact the Personal Data Protection Commission for more information www.pdpc.gov.sg.

9. Cookies Notice

9.1 What are cookies?

Cookies are small text files stored on your computer that allow us to understand usage of Offerings. Cookies include cookies, Internet server logs, tags, Software Development Kit/SDKs, tracking pixels, and other similar tracking technologies. A number of Cookies that we use last only for the duration of your session, expiring when your session ends (the so-called "session cookies"). Other Cookies are used to help our systems recognize you if you return to Offerings and will thus be retained longer (the so-called "persistent cookies"). Some of the cookies used on our Offerings are set by us, and some are set by third parties that are delivering services on our behalf.

9.2 What types of Cookies do we use and what data do they collect?

We use Cookies in the Offerings that automatically collect information to:

understand usage of the Offerings and to improve these Offerings;
authenticate your account; and
remember your settings and account information.

We do not use any advertising Cookies in our Offerings and we do not place advertisements in the Offerings.

9.3 What are my choices about Cookies?

You can learn more about how Cookies work and how to turn them off in your particular browsers. Please remember that if you replace, change or upgrade your browser, or delete your Cookies, you may need to use these opt-out tools again.

For information about Cookies used by the developers of these browsers, please visit:

For controls specific to advertising and analytics services offered by Google, click here from each of your browsers.

Note About Do Not Track: Do Not Track (“DNT”): is a privacy preference that users can set in certain web browsers to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. Some browsers do not recognize DNT settings. At this time, we do not recognize or respond to browser-initiated DNT signals because we do not track you across websites.

10. Changes to this Privacy Policy

We reserve the right to make changes to this Product Privacy Policy such as to reflect changes in the law, our data collection and use practices, and the features of the Offerings. At the top of our Product Privacy Policy, we will indicate the date of the most recent update to this Product Privacy Policy. We will notify your School of material changes to the Product Privacy Policy on our Website, and make additional efforts to notify your School of material changes that impact the treatment of data collected via the Offerings and/or via email. We will also obtain your School’s consent before any material changes to our Product Privacy Policy apply to your School where required by applicable law.

11. How to Contact Us

If you have questions or concerns, the best way to reach us is by emailing privacy@goguardian.com. You can also reach us by calling 888-310-0410 or by writing to Liminex, Inc., Attn: Chief Privacy Officer, 2030 East Maple Avenue, Suite 100, El Segundo, California 90245.

Additionally, please feel free to consult additional resources such as the ones listed below.

Student Privacy Resource List: